Frequently Asked Questions
On this page you will find the answers to the most frequent queries we receive. To allow us to answer your questions, use the quick links below:
Registration and Login
Managing My Account
I am already a LAPPIndia customer. What do I need to do to order online?
Your customer account number/details does not automatically give you access to thehttps://e.lapp.com/apac/web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.
Can I register and order online if I don’t have a trade account(GSTIN)?
For registration, you do not require to furnish your trade account details. However, upon placing an order, you GST Identification Number. It's required only for a first time purchase.
What happens if I enter the inaccurate trade account details?
Our team will validate the information you have provided at the back end, post thorough legal verification we will process the Invoicing & Shipment of the goods. Else your transaction will be rejected & you will be informed about Refund status.
When will my order be shipped?
All in stock orders placed before 2pm will be dispatched the same working day.
Do you work on Weekends & Holidays?
Currently we are operating only from Monday to Friday 9AM to 6PM. And we are closed during the National holidays.
Registration and Login
What is a login / username?
A login / username is defined by you and allows you to securely order online. A login or username is a unique reference that identifies you on our website; it is essentially your key to accessing and ordering online.
Why is my username / password not accepted?
Due to the large number of customers registered online, it is possible that your chosen login username / password may have already been selected by another customer.
If this is the case, we do not allow duplications in these fields. If your chosen username / password are rejected, please try again with different entries.
I have forgotten my password – can you help?
Yes, simply complete the user name field in the login box on the homepage (if you can’t remember your username, refer back to your registration confirmation email that was sent to you when you registered). Then click the ‘forgotten password’ option. You will be asked to enter your email address (make sure that it is the same address that you initially registered with) and we will send you a new password.
If you are still experiencing problems, please contact us at: esupport.lin@LAPPindia.com or call 03 4520 6245.
I have forgotten my username.
Please contact us at esupport.lin@LAPPindia.com or call 03 4520 6245. We will then send you your username after carrying out essential data checks.
How do I find products online?
There are several ways to find products on our website – Search, Advanced Search and Product Browse.
The search box at the top of every web page allows you to search using a part/ partial number or words that may feature within the product description.
You can use the advanced search page (accessed from underneath the search box at the top of every webpage) to perform more detailed search queries. This option allows you to be much more specific on the results that you want returned.
Browse the online catalogue by selecting one of the product categories on the left-hand side of the homepage.
What can I enter in the search box?
The search box allows you to search using our part numbers or words that may feature within the product description.
You may enter any or a combination of:
I can’t find the product I’m looking for?
If you are conducting a general search try using a broader search term and then start to narrow the results using our advance search functionality. If you are using a specific part number ensure you are using 0 (Zero) and not O (or vice versa) and see if that works.
However, if you have any problems with specific codes please email and we will be happy to help.
How do I find more detailed technical information about a product?
You can access additional technical information, including links to datasheets and manuals for the majority of our products.
Links to technical information and individual product detail pages are contained on the search results. If there is no additional technical information available, you can always link to the LAPPIndia website(www.LAPPindia.com)
Why aren’t there any results for my search?
If there are no products matches on what you have searched on, you may have entered too many criteria or mistyped your keyword or part number. Why not try the advanced search page or start a fresh search with some broader criteria?
How do I view my shopping basket?
View your basket by clicking the shopping basket link found in the top right-hand corner of every page within the website.
How do I add items to my shopping basket?
If you have found the product you wish to buy through a search results page, click the ‘Add to Cart’ icon to add it to your basket. If you are viewing the required product on an individual product detail page, enter the quantity in the buy field and click the ‘Add to Cart’ icon. The screen will then display the item has been added to your basket.
What are order minimums and multiples?
Certain products have a minimum order quantity set against them. Unfortunately, you are not able to order less than the minimum quantity and the system will prompt you if you try to do so. If this happens, you will then need to alter your quantity to that of, or above this threshold or to the supply multiple.
What does it mean by clicking NOTIFY ME?
Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don’t mind waiting, Let us know by clicking the “NOTIFY ME” button, we will notify you immediately once stock becomes available and you can place an order.
I need a part or product from LAPPIndia/ LAPPGroup, but can’t find it on the website?
While we do stock a large number of mainstream products on our website, we can’t stock them all. As a result, if you cannot find the item you require online, please call 03 4520 6245 or email giving details product, model number, brief description, and any other relevant information. We will check and revert back to you.
Why does the website bring up more than one product when I search for an order code?
These types of search results will show you any associated items or alternatives that matched your search – giving you greater choice.
Do you charge for carriage / postage?
Currently we don’t have delivery/ shipment charges. The company reserves the right to charge delivery on certain accounts. You will be notified of this when placing an order to which a charge is applied.
Do you deliver the goods to other than INDIA address?
No, currently we ship only within INDIA.
Which credit cards do you accept?
Online payments can be made via credit cards/ debit cards & Net banking from major Indian banks.
I don’t have a Credit/Debit card/ Net banking; can I still buy from you?
Yes there are other payment options:
Cash on delivery - If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
However, the maximum order value for a Cash on Delivery (C-o-D) is ₹ 5,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
RTGS Bank transfer - The bank account and the details are:
Bank: Deutsche Bank AG
Branch: Deutsche Bank AG, Raheja Tower, Post Box No- 5002,26-27,M.G Road,Bangalore - 560 001
Account Name: LAPP India Private Limited
Account No. : 2043347000
Account Type: Current Account
IFSC Code: DEUT0797BGL
Please mail us your fund transfer details to esupport.lin@LAPPindia.com
Your order will be processed & dispatched on realization of the payment.
If I require same day dispatch, when is the latest I can place my order?
Orders placed before 2pm get dispatched the same day.
Can I save my shopping basket and complete my order later?
Yes. If you are logged in customer and have already placed items in your basket, the items will be kept in your basket until you remove them from the basket by clicking “Remove” link in the cart page or until the stocks lasts. If you are not logged in customer, then the items will be kept in your basket until the session is alive. Once the session expires, your basket will be empty.
Why do I need to register/login to save my basket/Add to cart?
We need to be able to link your saved basket back to your username so that you can retrieve it later.
What type of order confirmation will I receive?
We will send an order confirmation to the e-mail address and as SMS will be sent on the phone number you provided to us. The order confirmation will contain your order reference number and a list of the products you have purchased, along with prices and quantities.
How do I know my order has been submitted correctly?
The order confirmation page will appear after you submit your order. Shortly after that you will also receive the same confirmation by e-mail and SMS.
I submitted an order with an error, how do I amend it?
If you notice an error on your order once it has been submitted, please send email to immediately. As our online order processing team is very efficient it may not be possible to amend your order before it is dispatched, however by contacting us as soon as possible it gives us more chance of amending the order before dispatch.
How do I apply a voucher code to my order?
To ensure your discount is applied, simply follow the steps described below:
- Ensure you are logged into the website.
- Fill your shopping cart, ensuring your minimum order value is met (if applicable)
- Enter your discount voucher code into the Voucher Code box at the Cart Page and press ‘Apply Voucher Code’. Ensure you are entering it in exactly the same format as provided.
- An additional column in the shopping basket will show the price after the voucher has been applied. There is also a section showing a summary of the vouchers that have been applied.
- Proceed to checkout.
Why doesn’t my voucher code work?
If the voucher code you have used does not work, a message will appear at the top of the screen to explain why. Message Shown: “The voucher entered cannot be used against this order”. If you receive the above message after applying a voucher code to your order it could be for the following reasons:
- The voucher code used is restricted to a specific product number or range of product numbers.
- The voucher code used is restricted to a specific user.
- The voucher code used is restricted to a specific period and has been used after expiry.
- The voucher code used is restricted to a specific product category.
- The voucher code used takes your overall order value below our business thresholds.
You will need to use the voucher against a separate order. If you don’t feel this is the problem with your voucher please contact us esupport.lin@LAPPindia.com and we will investigate further.
Managing your Account
Why should I fill out all information in my profile?
It is important to keep your profile up to date, so that we can contact you if necessary.
Plus, the more information we have means that we can further tailor our offering to suit your needs. So please let us know your:
Where’s my order? Do you offer order tracking?
You can track the order by logging in to the https://e.lapp.com/apac/, click on “My Account”. Select the Order that you want to track from the “My Orders” section, click on “View Order” to view the details of the order. Select the “Shipments” tab and just click on the Shipment Number (for ex: 45646546). The Order location will be displayed.
How long will my saved baskets be stored?
We store your saved baskets indefinitely, provided that your account has not remained inactive. If the user is logged in tohttps://e.lapp.com/apac/, the items in the Cart will be lasted until the inventory for that product is available.
How do I delete a saved basket?
If you are logged in customer and have already placed items in your basket, the items will be kept in your basket until you remove them from the basket by clicking on “Remove” link in the cart page.
I don’t see orders I placed by telephone or fax.
Order history only displays orders placed on https://e.lapp.com/apac/
How can I change my address details online?
After logging in, go to ‘My Account’. Under 'My Account', click on ‘Address book’ to change your address details.
Will I get a general and technical support service?
Yes, we have a dedicated help team on hand to offer support to customer queries. You can contact them on 03 4520 6245 or email
How do I return goods?
Cancellation & Return policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order and shipping process pending. If the cancellation request is received after the shipment is handed over to Logistics service provider , the same cannot be entertained.
There is no cancellation of orders placed under the Same Day Delivery category.
If the product received is not as per the technical specifications shown on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision and facilitate for replacement or refund as per your requirement.
What is the process of refund?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
All Cancellations before the product is in “Shipped” Status , will be processed money transferred back to the source of transaction. It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by LAPP India.
For cancellations where the product delivered is not as per the specification, the customer service team will assist you on logging the complaint and facilitating to get the correct material shipped to you. However if you opt for a refund the same will be considered and refund advise will be made.