How do I view my shopping basket?
View your basket by clicking the shopping basket link found in the top right-hand corner of every page within the website.
How do I add items to my shopping basket?
If you have found the product you wish to buy through a search results page, click the ‘Add to Cart’ icon to add it to your basket. If you are viewing the required product on an individual product detail page, enter the quantity in the buy field and click the ‘Add to Cart’ icon. The screen will then display the item has been added to your basket.
What are order minimums and multiples?
Certain products have a minimum order quantity set against them. Unfortunately, you are not able to order less than the minimum quantity and the system will prompt you if you try to do so. If this happens, you will then need to alter your quantity to that of, or above this threshold or to the supply multiple.
What does it mean by clicking NOTIFY ME?
Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don’t mind waiting, Let us know by clicking the “NOTIFY ME” button, we will notify you immediately once stock becomes available and you can place an order.
I need a part or product from LAPPIndia/ LAPPGroup, but can’t find it on the website?
While we do stock a large number of mainstream products on our website, we can’t stock them all. As a result, if you cannot find the item you require online, please call 080-47405222 or email giving details product, model number, brief description, and any other relevant information. We will check and revert back to you.
Why does the website bring up more than one product when I search for an order code?
These types of search results will show you any associated items or alternatives that matched your search – giving you greater choice.
Do you charge for carriage / postage?
Currently we don’t have delivery/ shipment charges. The company reserves the right to charge delivery on certain accounts. You will be notified of this when placing an order to which a charge is applied.
Do you deliver the goods to other than INDIA address?
No, currently we ship only within INDIA.
Which credit cards do you accept?
Online payments can be made via credit cards/ debit cards & Net banking from major Indian banks.
I don’t have a Credit/Debit card/ Net banking; can I still buy from you?
Yes there are other payment options:
Cash on delivery - If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
However, the maximum order value for a Cash on Delivery (C-o-D) is ₹ 5,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
RTGS Bank transfer - The bank account and the details are:
Bank: Deutsche Bank AG
Branch: Deutsche Bank AG, Raheja Tower, Post Box No- 5002,26-27,M.G Road,Bangalore - 560 001
Account Name: LAPP India Private Limited
Account No. : 2043347000
Account Type: Current Account
IFSC Code: DEUT0797BGL
Please mail us your fund transfer details to firstname.lastname@example.org
Your order will be processed & dispatched on realization of the payment.
If I require same day dispatch, when is the latest I can place my order?
Orders placed before 2pm get dispatched the same day.
Can I save my shopping basket and complete my order later?
Yes. If you are logged in customer and have already placed items in your basket, the items will be kept in your basket until you remove them from the basket by clicking “Remove” link in the cart page or until the stocks lasts. If you are not logged in customer, then the items will be kept in your basket until the session is alive. Once the session expires, your basket will be empty.
Why do I need to register/login to save my basket/Add to cart?
We need to be able to link your saved basket back to your username so that you can retrieve it later.
What type of order confirmation will I receive?
We will send an order confirmation to the e-mail address and as SMS will be sent on the phone number you provided to us. The order confirmation will contain your order reference number and a list of the products you have purchased, along with prices and quantities.
How do I know my order has been submitted correctly?
The order confirmation page will appear after you submit your order. Shortly after that you will also receive the same confirmation by e-mail and SMS.
I submitted an order with an error, how do I amend it?
If you notice an error on your order once it has been submitted, please send email to immediately. As our online order processing team is very efficient it may not be possible to amend your order before it is dispatched, however by contacting us as soon as possible it gives us more chance of amending the order before dispatch.
How do I apply a voucher code to my order?
To ensure your discount is applied, simply follow the steps described below:
- Ensure you are logged into the website.
- Fill your shopping cart, ensuring your minimum order value is met (if applicable)
- Enter your discount voucher code into the Voucher Code box at the Cart Page and press ‘Apply Voucher Code’. Ensure you are entering it in exactly the same format as provided.
- An additional column in the shopping basket will show the price after the voucher has been applied. There is also a section showing a summary of the vouchers that have been applied.
- Proceed to checkout.
Why doesn’t my voucher code work?
If the voucher code you have used does not work, a message will appear at the top of the screen to explain why. Message Shown: “The voucher entered cannot be used against this order”. If you receive the above message after applying a voucher code to your order it could be for the following reasons:
- The voucher code used is restricted to a specific product number or range of product numbers.
- The voucher code used is restricted to a specific user.
- The voucher code used is restricted to a specific period and has been used after expiry.
- The voucher code used is restricted to a specific product category.
- The voucher code used takes your overall order value below our business thresholds.
You will need to use the voucher against a separate order. If you don’t feel this is the problem with your voucher please contact us email@example.com and we will investigate further.